Customer Service

Shipping Policy

Packages are generally shipped via the US Postal Service. US packages are shipped Priority Mail or First Class Mail unless the order total is over $100.00 or if the weight is over 3 lbs. If the order total is over $100.00 or if the weight is over 3 lbs, we may choose to ship via UPS or another shipper. We offer discounted shipping in the US if the order total meets the discounted shipping threshold. This service will be extended to international orders where possible.

Every effort is made to display back order items at the time of purchase. Items that are back ordered will generally be back in stock between 3 to 5 days. Due to the increasing cost of postage, back ordered items do not qualify for FREE SHIPPING. Back ordered items can be shipped separately for an additional charge. Please contact Quilts Complete if this service is needed.

Packages lost in shipping must be reported within 30 days of the order date. After 30 days we will be unable to replace the lost items.

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