Customer Service

Return Policy

We will accept returns for refund for 15 days from the date of receipt. All returned items must be in new condition. New condition means unused and unopened. Return shipping expenses to be paid by the customer. Shipping charges are not refundable. If discounted shipping was provided, at our discretion, we may deduct the shipping charges from the amount refunded. No returns will accepted after 15 days from the date of receipt.

Packages lost in shipping must be reported within 30 days of the order date.

Digital patterns are not refundable once they have been delivered unless there is a problem with the pattern that can not be resolved. Patterns are guaranteed to work on the machines indicated. We will work with customers trying to adapt patterns where DXF files are included. Some pattern designers do not allow the delivery of DXF versions of their patterns. Please check the product description for the availability of DXF files.

No returns on batting.

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