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Frequently Asked Questions

  1. How can I contact you?
  2. How are Packages Shipped?
  3. How do I download computerized patterns.
  4. What is the name of the pattern in the Quilts Complete logo?
  5. Why does my QBOT not recognize the .PLT file I downloaded from QuiltsComplete.com?
  6. Why does my QBOT only stitch one pass of the pattern when using .PLT files.

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. How are Packages Shipped?

    Packages are generally shipped via the US Postal Service. US packages are shipped Priority Mail unless the order total is over $100.00 or if the weight is over 3 lbs. If the order total is over $100.00 or if the weight is over 3 lbs, we may choose to ship via UPS or another shipper. We offer free shipping in the US if the order total meets the free shipping threshold.

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  3. How do I download computerized patterns.

    Detailed instructions for downloading already purchased computerized patterns can be found here: Digital Download Instructions.

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  4. What is the name of the pattern in the Quilts Complete logo?

    That pattern is Zinnia. The digital version can be found here.

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  5. Why does my QBOT not recognize the .PLT file I downloaded from QuiltsComplete.com?

    Try shortening the QBOT .PLT filename to be no more than 8 characters long not counting the dot and the extension. For example: if the filename is 'Baptist Fan.PLT'. Using the mouse, Right Click on the file and select rename. Then type in a shorter name, baptist.plt in this example, making sure the you do not change the extension.

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  6. Why does my QBOT only stitch one pass of the pattern when using .PLT files.

    It is our understanding that that is a limitation of the QBOT. We have attempted to address this problem by providing a page on this site that will allow you to upload your pattern, that is in the .PLT format, and then download a longer version. Click here for the extender page.

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