Frequently Asked Questions

1. How can I contact you?
2. How are Packages Shipped?
3. How do I download computerized patterns.

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. How are Packages Shipped?

   Packages are generally shipped via the US Postal Service. US packages are shipped Priority Mail unless the order total is over $100.00 or if the weight is over 3 lbs. If the order total is over $100.00 or if the weight is over 3 lbs, we may choose to ship via UPS or another shipper. We offer free shipping in the US and Canada if the order total meets the free shipping threshold. This service will be extended to international orders where possible. If it is not possible, we will discount the shipping on international orders if the order total meets the free shipping threshold.

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3. How do I download computerized patterns.

   Detailed instructions for downloading already purchased computerized patterns can be found here: http://www.quiltscomplete.com/ComputerizedDownload.aspx.

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